Terms of service

01Acceptance

These Terms of service (“Terms”) govern access to and use of wearealdo.com and the app at app.wearealdo.com. They are offered by We Are Aldo Inc. (“aldo”, “we” or “us”), a corporation incorporated in Delaware, United States.

In these Terms, “Customer” means the company or organization that contracts aldo. “User” means a person the Customer gives access to. “Service” means the website and the app together. “Order” means the order form, accepted proposal or signed contract between aldo and the Customer.

By using the Service, or by signing an Order that refers to these Terms, you accept these Terms. If you accept them on behalf of a company, you confirm that you have the authority to bind it. If you do not agree with these Terms, do not use the Service.

02Who may use the Service

aldo is a service for companies and organizations. It is contracted through an agreement with aldo, not through self-service sign-up on the website. The Customer and the people aged 18 or over whom the Customer authorizes may use it. The Customer decides who has access and with what role, and can remove that access. The Customer is responsible for what its Users do in the Service.

03Accounts and security

Each User must provide accurate account information and keep it up to date. Sign-in credentials are personal and confidential, and must not be shared. The Customer and each User are responsible for activity in their accounts. Anyone who suspects unauthorized use must notify aldo without delay at compliance@wearealdo.com. aldo may require reasonable security measures to access the Service.

04Acceptable use

When using the Service, the Customer and its Users must not:

• Decompile, disassemble or reverse engineer the Service, except to the extent the law expressly allows it.
• Copy, modify or create derivative works of the Service.
• Resell, sublicense or give unauthorized third parties access to the Service.
• Upload content that is unlawful, infringes third-party rights or contains malicious code.
• Upload personal data without a legal basis to do so.
• Overload the Service, interfere with its operation, or bypass its limits or security measures.
• Test the Service for vulnerabilities without aldo’s prior written permission.
• Access or try to access other customers’ data or other people’s accounts.
• Extract data from the Service by automated means, except through features aldo provides for that purpose.
• Use the Service to build a competing product.
• Use the Service in breach of applicable law.

05Customer Data

“Customer Data” means the data the Customer and its Users upload to or connect with the Service. It includes the strategy, indicators, values, comments and data received through integrations.

• Ownership. The Customer keeps all its rights in Customer Data.
• License to aldo. The Customer grants aldo a limited, non-exclusive, worldwide license to host, copy, transmit, process and display Customer Data. This license exists only as needed to provide, maintain, protect and support the Service, and to comply with the law.
• Customer responsibility. The Customer confirms that it has the rights and legal bases needed to upload and connect its data. This includes informing the people whose data it uploads. The Customer is responsible for the accuracy and lawfulness of Customer Data.
• Usage data. aldo may use technical and usage data, aggregated and not identifying the Customer or any person, to operate and improve the Service.

06Privacy

The Privacy notice explains how aldo handles personal data. For personal data included in Customer Data, aldo acts as a processor on the Customer’s behalf. If aldo and the Customer sign a data processing agreement, that agreement governs that data.

07Intellectual property

aldo and its licensors keep all rights in the Service. This includes the software, design, documentation and trademarks, including the aldo brand. aldo grants the Customer a limited, non-exclusive, non-transferable and revocable right to use the Service. That right lasts while the Order is in effect and is only for the Customer’s internal purposes. These Terms do not transfer any other right.

08Feedback

The Customer and its Users may send comments or suggestions about the Service. aldo may use them freely, with no obligation to pay or give credit. To that end, the sender grants aldo a perpetual, irrevocable, worldwide, royalty-free license.

09Early access and AI

aldo may offer features in early access, beta or preview. These features are provided “as is”, may contain errors, and may change, be limited or be withdrawn at any time. aldo has no obligation to support or maintain these features.

Some features may use artificial intelligence providers to process Customer Data on the Customer’s behalf. Output generated with artificial intelligence may be inaccurate or incomplete. The Customer must review it before basing a decision on it.

10Third-party services

The Service lets the Customer connect third-party tools it chooses to use, for example its CRM, spreadsheets or ERP. By authorizing a connection, the Customer authorizes aldo to access data in that tool to provide the Service.

• Each third-party service is governed by its own terms and policies.
• The Customer is responsible for having the accounts, licenses and permissions that third party requires.
• aldo does not control third-party services and is not responsible for their availability, accuracy or changes.
• If a third party changes or withdraws its service or API, aldo may change or suspend the related integration.

11Commercial terms

Prices, payment terms, taxes, contracted scope and term are set in each Customer’s Order. These Terms do not set prices. If payment is not made, aldo may suspend the Service as provided in the Order.

12Suspension

aldo may suspend access to all or part of the Service in these cases:

• If the Customer or its Users breach section 4 of these Terms.
• If there is a risk to the security or operation of the Service, or of harm to third parties.
• If payment is not made, as provided in the Order.
• If the law requires it.

When possible, aldo will give reasonable advance notice. aldo will restore access once the cause of the suspension is resolved.

13Termination

The Service term is the one set in the Order. Either party may terminate if the other materially breaches and does not cure the breach within a reasonable period after notice. The relationship may also end as provided in the Order.

On termination, access to the Service ends. Amounts accrued up to that date remain payable. The Customer may request an export of Customer Data within a reasonable period after termination. aldo provides the export in a format it has available. aldo then deletes or anonymizes Customer Data within a reasonable period. aldo may keep what the law requires, and backup copies are deleted in their ordinary cycle.

Sections that by their nature should continue survive termination. This includes sections 5, 7, 8, 14, 15, 16, 17, 18 and 20.

14Confidentiality

“Confidential information” means non-public information one party shares with the other that should reasonably be understood as confidential. Customer Data is the Customer’s confidential information.

Each party will protect the other’s confidential information with reasonable care. That care will be no less than the care it uses for its own confidential information. Each party will use that information only to perform these Terms and the Order. It will share it only with employees, advisers and providers who need it and are bound by confidentiality duties.

Confidential information does not include information that is public through no fault of the recipient. Nor does it include information the recipient already knew, lawfully received from a third party or developed independently. If the law requires disclosure of confidential information, the party required to disclose it will notify the other party first, where the law allows.

15Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. aldo makes no express or implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. aldo does not warrant that the Service will be uninterrupted or error-free. aldo does not guarantee business results. The Customer is responsible for the decisions it makes based on information in the Service. Some jurisdictions do not allow certain warranties to be excluded, so this section applies to the extent the law allows.

16Limitation of liability

To the maximum extent permitted by law, aldo is not liable for indirect, incidental, special, consequential or punitive damages. Nor is aldo liable for lost profits, lost revenue, lost data or reputational harm, even if it was advised of the possibility.

To the maximum extent permitted by law, aldo’s total liability arising out of or related to the Service will not exceed the amounts the Customer paid aldo for the Service in the 12 months before the event that gave rise to the claim.

These limits also apply to aldo’s providers and licensors.

17Indemnification

The Customer will defend aldo and hold it harmless from third-party claims. This includes aldo’s affiliates, officers and employees. The obligation covers damages, costs and reasonable attorneys’ fees arising from:

• Customer Data, including where it infringes third-party rights or the law.
• Use of the Service in breach of these Terms or the law.
• The Customer’s use of third-party services connected to the Service.

aldo will notify the Customer of the claim within a reasonable time and cooperate reasonably. The Customer may not settle a claim in a way that imposes obligations on aldo without aldo’s consent.

18Governing law and jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware.

19Changes to these Terms

aldo may change these Terms. Each version is published on this page with its last updated date. If a change is material, aldo will give notice by reasonable means and with reasonable advance notice. Continuing to use the Service after a change takes effect means accepting it. If there is a signed Order, the order of precedence in section 20 applies.

20General

• Entire agreement. These Terms, the Order, the Privacy notice and, if one exists, the data processing agreement form the entire agreement between the parties about the Service.
• Order of precedence. If an Order or a contract signed with the Customer conflicts with these Terms, the Order or signed contract prevails.
• Assignment. The Customer may not assign these Terms without aldo’s prior written consent. aldo may assign them in a merger, acquisition or sale of assets.
• Severability. If a provision is found invalid, the rest remain in effect.
• No waiver. Not exercising a right does not waive it.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, except for payment obligations.
• Independent parties. These Terms do not create a partnership, employment or agency relationship between the parties.
• Notices. Notices to aldo go to compliance@wearealdo.com. Notices to the Customer go to the contact email in the Order or in its account.

21Contact

For legal matters and formal notices, write to compliance@wearealdo.com. For general questions, write to contact@wearealdo.com. We Are Aldo Inc.’s address is available on request at compliance@wearealdo.com.